Privacy Policy

Effective Date: May 1, 2026  ·  Last Updated: May 23, 2026

DoryAngel LLC ("DoryAngel," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at doryangel.com or contact us about our property management services.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, property address, provided when you fill out our contact or signup forms.
• Usage data — pages visited, time on site, referring URLs, collected automatically via cookies and analytics.
• Communications — emails, messages, or phone calls you initiate with us.

2. How We Use Your Information

• To respond to your inquiries and provide property management services.
• To send you the free Preventive Maintenance & Compliance Calendar you subscribed to.
• To send periodic service updates and compliance reminders (you may opt out at any time).
• To improve our website and services based on aggregated usage data.
• To comply with applicable laws and regulations.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data only with:

• Service providers who help us operate our website and business (e.g., form processing, email delivery) — under strict confidentiality obligations.
• Law enforcement or regulatory authorities when required by law.

4. Chat & Lead Data

Our website uses an AI-powered chat assistant ("Hailey," powered by Retell AI) to respond to inquiries 24/7. When you engage in a chat session, the conversation — including any contact details, property information, or service interests you share — is processed and stored by the following third-party services acting as data processors on our behalf:

• Retell AI — provides the AI chat infrastructure and performs post-chat data extraction. Retell AI Privacy Policy →
• Make.com — automation platform that receives structured lead data upon chat completion and routes it to our CRM. Make.com Privacy Notice →
• Google Sheets (Google LLC) — stores structured lead records for internal follow-up by the DoryAngel team. Google Privacy Policy →

Chat data is retained for as long as necessary to manage your inquiry and is not shared with unaffiliated third parties. You may request deletion of your chat record at any time by emailing office@doryangel.com.

5. Cookies & Analytics

We use cookies and similar technologies to understand how visitors interact with our site. This includes Google Analytics (anonymized IP). You can disable cookies in your browser settings, or decline when prompted by our cookie consent banner.

6. SMS / Text Message Communications

If you provide your phone number, you consent to receive calls and/or text messages from DoryAngel LLC regarding your inquiry. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance.

7. Data Retention

We retain your contact information for as long as necessary to provide our services or as required by law. You may request deletion at any time by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Opt out of marketing communications at any time.
• Lodge a complaint with your local data protection authority.

9. Security

We implement reasonable administrative and technical measures to protect your information. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.